
International Importers of Quality Gemstones – Specializing in Fine Faceted Colored Gemstones
Home About Us Gemstone Photo Galleries Inventory Lists Learn More All That Glitters in the News 100% Satisfaction Guarantee Lifetime Guarantee Policies Purchase Form Testimonials Site Map Contact Us ___________________________ All That Glitters 272 Broadway #732 Methuen, MA 01844 Telephone/Answering Service: 978-975-2272 E-Mail: labrown@atggems.com	Policies Purchasing and Payment Postage Obtaining More Info on Items of Interest References 100% Customer Satisfaction Guarantee - Return of Purchase LIFETIME Guarantee On Hold Policy - Customers may make payments towards a purchase What is - "Under Consideration - Inquire if Interested"? Purchasing and Payment You can place an order via email, telephone or our Purchase form found throughout our website. It is advisable to verify that the item of interest is available. Upon this confirmation, the item will be removed from inventory and marked “On Hold” on our website as we await payment. Credit Cards We utilize a few different Secure 3rd party software applications, such as PayPal. Therefore, major credit cards can be used or funds withdrawn from savings or checking accounts. Sign up today for your free account with PayPal - it's a fast, secure way to send money to anyone with an email address using your existing credit card !! We also accept US/International payment via Western Union. http://www.westernunion.com Fast, Easy & Secure. Checks Once your check has been received/deposited/cleared, your item will mailed in a timely fashion. Bank Wire Transfers Upon request, we will provide you with information to allow you to perform a Bank/Wire Transfer of funds. There may be charges incurred due to the use of this service. Once received and verified, your item will be shipped out immediately via Registered U.S. Mail or similar method. Postage Items under $500 will be shipped via Insured U.S. Mail (or similar) at a charge of $10. For packages valued over $500, there is a charge of $15 for shipping, which is typically via Registered U.S. Mail. Purchases of $2000 and higher are $20 by Registered U.S. Mail or other secure method. Note that shipping/insurance charges will be higher for countries other than the United States. We are not responsible for items that have been signed for, but not received by the intended recipient. Obtaining More Information on Items of Interest Included in this web site are links to pages containing photos of just a few gemstones and jewelry that are available. There are also inventory lists in text format that can be accessed that will provide information on all available items. Customers may search the inventory text files for items of interest. They may contact All That Glitters via email or telephone if more information is required, such as a more detailed description of the color, shape, dimensions, clarity, etc. A photograph may be sent via email to show the shape or color of any particular piece. Should a particular gemstone not be available in inventory, please feel free to contact us with your request as we may be able to facet the gemstone from our rough. With over 25 years in the gemstone/jewelry trade, we have established connections around the world and our business associates living in the gem producing countries, may to contacted to help us locate your specific gemstone. We encourage goldsmiths and jewelry stores to visit our website and use our inventory and images to make a sale. Please take advantage of the capability of the internet and email. Transactions are fast and easy - information, photos or 'your' gemstone needs are just an email or phone call away! References For those hesitating on making a purchase, All That Glitters has been supplying the gemstone community for over 25 years. The numerous professional trade journal articles with our company name and contact information, should indicate that we are a legitimate company with integrity. We seek to provide our customers with service, quality and gemstones that very few in this trade can provide. For dealers, we recommend that you contact the Jewelers Board of Trade (JBT) in Providence, Rhode Island. For the general public, feel free to contact us and we can put you in touch with individuals who have been dealing with us for decades. Also, you may visit our Testimonials page to see what some of our customers had to say in emails regarding our website or when receiving their All That Glitters purchase! 100% Customer Satisfaction Guarantee * Satisfaction is Guaranteed or Your Money Back * We are confident that your purchase will meet or exceed your expectations in both quality and price. If you are not completely satisfied for any reason, please contact us to explain why you are not satisfied. You must receive approval/authorization for returns by simply calling us or sending an email. Returns without prior knowledge will not be accepted. Customers have 7 days to return any merchandise in the same condition as it was received. This 7 day return policy begins upon confirmation of receipt. We inspect all merchandise prior to shipping. Items must be returned in the same condition as sent and be fully insured or the loss/damage is the responsibility of the sender. Return postage and insurance will be paid by the customer. Any fees incurred on our end due to credit card charges not reimbursed, postage, insurance, customs, etc. are the responsibility of the customer. (Customers seeking returns between 8-13 days after confirmation of receipt, will be issued a Credit valid for One Year from the time that the item is returned. After 14 days, there will be no refunds.) Lifetime Guarantee We guarantee that your purchase from All That Glitters is indeed what we say it is, regardless of the time that has passed from the original purchase date....or your money back. If we are aware or suspect enhancement/treatment of your gemstone, we will disclose these facts. Should an item not be what is stated on your receipt or enhancement is not disclosed, the item may be returned at any time. The problem must be documented by a qualified gem lab such as GIA or AGTA. The issue requires documentation from the gem lab and All That Glitters should be contacted when the problem has been discovered and prior to return shipment. In over 25 years, All That Glitters has never had an item returned under these circumstances. Please note that some gemstones are assumed to have some form of treatment. Two examples of this would be Blue Topaz (irradiated/heated) and Aquamarine is typically heated to drive off the yellow, thereby producing a more pure blue. Tanzanite is another gemstone that is usually heated and this again, is a standard practice. Please refer to studies indicating types of enhancement that may be performed on all gemstone varieties you are considering purchasing. All That Glitters typically does not sell diffusion treated gemstones unless requested. We sometimes have some items due to their uniqueness, but any enhancement would clearly be stated. To learn more about what some companies may not explain to their customers, refer to the following link: < Caveat Emptor - Buyer Beware > On Hold Policy Items will be placed ON HOLD for customers while payments are being made. In order to place an item On Hold, a minium of 10% must be received. The timeframe of payments will be discussed and agreed upon, as well as the anticipated final payment. If at any time the On Hold is cancelled, funds will be returned less 10% of the price of the item or $150, whichever is less. Under Consideration - Inquire if Interested This phrase is used to indicate there is interest from a customer. It can mean any of the following: Customer Contemplating Purchase (2 day duration only) Awaiting Funds Awaitng Verification of Funds In Transit to Customer Awaiting Customer Final Approval If you are interested in an item which displays this phrase, be sure to contact us and we will provide you with more information and also note that you are interested. If the item is available, you would be next in line and have first refusal.	"I just finished the transaction with PayPal so you will have the funds to procede. You have been very nice to work with. Thanks a bunch. Please let me know when the funds are verified and the stones will be shipped. Have a lovely day." GD - Fairbanks, AK — "Thanks again for the great communication and service!" JM - Clinton Twp., MI — "Thank you again for your time. I have enjoyed looking over your web site - I've been on it several times admiring the stones." DS (Email)
© 2005 All That Glitters All Rights Reserved Photographs are the Exclusive Property of All That Glitters and May Not Be Reproduced Without Permission. All That Glitters 272 Broadway #732 Methuen, MA 01844 Telephone/Answering Service: 978-975-2272 E-Mail: labrown@atggems.com Home \| About Us \| Site Map \| Purchase Form \| Policies \| Contact

International Importers of Quality Gemstones – Specializing in Fine Faceted Colored Gemstones

___________________________

All That Glitters
272 Broadway #732
Methuen, MA 01844
Telephone/Answering Service: 978-975-2272

E-Mail: labrown@atggems.com

Policies

Purchasing and Payment
Postage
Obtaining More Info on Items of Interest
References
100% Customer Satisfaction Guarantee - Return of Purchase
LIFETIME Guarantee
On Hold Policy - Customers may make payments towards a purchase
What is - "Under Consideration - Inquire if Interested"?

Purchasing and Payment

You can place an order via email, telephone or our Purchase form found throughout our website. It is advisable to verify that the item of interest is available. Upon this confirmation, the item will be removed from inventory and marked “On Hold” on our website as we await payment.

Credit Cards

We utilize a few different Secure 3rd party software applications, such as PayPal. Therefore, major credit cards can be used or funds withdrawn from savings or checking accounts.

Sign up today for your free account with PayPal - it's a fast,
secure way to send money to anyone with an email
address using your existing credit card !!

We also accept US/International payment via Western Union. http://www.westernunion.com Fast, Easy & Secure.

Checks

Once your check has been received/deposited/cleared, your item will mailed in a timely fashion.

Bank Wire Transfers

Upon request, we will provide you with information to allow you to perform a Bank/Wire Transfer of funds. There may be charges incurred due to the use of this service. Once received and verified, your item will be shipped out immediately via Registered U.S. Mail or similar method.

Postage

Items under $500 will be shipped via Insured U.S. Mail (or similar) at a charge of $10. For packages valued over $500, there is a charge of $15 for shipping, which is typically via Registered U.S. Mail. Purchases of $2000 and higher are $20 by Registered U.S. Mail or other secure method. Note that shipping/insurance charges will be higher for countries other than the United States. We are not responsible for items that have been signed for, but not received by the intended recipient.

Obtaining More Information on Items of Interest

Included in this web site are links to pages containing photos of just a few gemstones and jewelry that are available. There are also inventory lists in text format that can be accessed that will provide information on all available items. Customers may search the inventory text files for items of interest. They may contact All That Glitters via email or telephone if more information is required, such as a more detailed description of the color, shape, dimensions, clarity, etc. A photograph may be sent via email to show the shape or color of any particular piece. Should a particular gemstone not be available in inventory, please feel free to contact us with your request as we may be able to facet the gemstone from our rough.

With over 25 years in the gemstone/jewelry trade, we have established connections around the world and our business associates living in the gem producing countries, may to contacted to help us locate your specific gemstone. We encourage goldsmiths and jewelry stores to visit our website and use our inventory and images to make a sale. Please take advantage of the capability of the internet and email. Transactions are fast and easy - information, photos or 'your' gemstone needs are just an email or phone call away!

References

For those hesitating on making a purchase, All That Glitters has been supplying the gemstone community for over 25 years. The numerous professional trade journal articles with our company name and contact information, should indicate that we are a legitimate company with integrity. We seek to provide our customers with service, quality and gemstones that very few in this trade can provide.

For dealers, we recommend that you contact the Jewelers Board of Trade (JBT) in Providence, Rhode Island.

For the general public, feel free to contact us and we can put you in touch with individuals who have been dealing with us for decades.

Also, you may visit our Testimonials page to see what some of our customers had to say in emails regarding our website or when receiving their All That Glitters purchase!

100% Customer Satisfaction Guarantee

*** Satisfaction is Guaranteed or Your Money Back ***

We are confident that your purchase will meet or exceed your expectations in both quality and price. If you are not completely satisfied for any reason, please contact us to explain why you are not satisfied. You must receive approval/authorization for returns by simply calling us or sending an email. Returns without prior knowledge will not be accepted. Customers have 7 days to return any merchandise in the same condition as it was received. This 7 day return policy begins upon confirmation of receipt. We inspect all merchandise prior to shipping. Items must be returned in the same condition as sent and be fully insured or the loss/damage is the responsibility of the sender. Return postage and insurance will be paid by the customer. Any fees incurred on our end due to credit card charges not reimbursed, postage, insurance, customs, etc. are the responsibility of the customer.
(Customers seeking returns between 8-13 days after confirmation of receipt, will be issued a Credit valid for One Year from the time that the item is returned. After 14 days, there will be no refunds.)

Lifetime Guarantee

We guarantee that your purchase from All That Glitters is indeed what we say it is, regardless of the time that has passed from the original purchase date....or your money back.
If we are aware or suspect enhancement/treatment of your gemstone, we will disclose these facts. Should an item not be what is stated on your receipt or enhancement is not disclosed, the item may be returned at any time. The problem must be documented by a qualified gem lab such as GIA or AGTA. The issue requires documentation from the gem lab and All That Glitters should be contacted when the problem has been discovered and prior to return shipment.

In over 25 years, All That Glitters has never had an item returned under these circumstances. Please note that some gemstones are assumed to have some form of treatment. Two examples of this would be Blue Topaz (irradiated/heated) and Aquamarine is typically heated to drive off the yellow, thereby producing a more pure blue. Tanzanite is another gemstone that is usually heated and this again, is a standard practice. Please refer to studies indicating types of enhancement that may be performed on all gemstone varieties you are considering purchasing.
All That Glitters typically does not sell diffusion treated gemstones unless requested. We sometimes have some items due to their uniqueness, but any enhancement would clearly be stated.

To learn more about what some companies may not explain to their customers, refer to the following link:

< Caveat Emptor - Buyer Beware >

On Hold Policy

Items will be placed ON HOLD for customers while payments are being made. In order to place an item On Hold, a minium of 10% must be received. The timeframe of payments will be discussed and agreed upon, as well as the anticipated final payment. If at any time the On Hold is cancelled, funds will be returned less 10% of the price of the item or $150, whichever is less.

Under Consideration - Inquire if Interested

This phrase is used to indicate there is interest from a customer. It can mean any of the following:
Customer Contemplating Purchase (2 day duration only)
Awaiting Funds
Awaitng Verification of Funds
In Transit to Customer
Awaiting Customer Final Approval

If you are interested in an item which displays this phrase, be sure to contact us and we will provide you with more information and also note that you are interested. If the item is available, you would be next in line and have first refusal.

"I just finished the transaction with PayPal so you will have the funds to procede. You have been very nice to work with. Thanks a bunch.
Please let me know when the funds are verified and the stones will be shipped. Have a lovely day."
GD - Fairbanks, AK

—

"Thanks again for the great communication and service!"
JM - Clinton Twp., MI

—

"Thank you again for your time. I have enjoyed looking over your web site - I've been on it several times admiring the stones."
DS (Email)